Q. When should my puppy come in for its first groom?

A. It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience.  We recommend they come in two week after their last set of vaccinations. We will not clip your puppy on their first visit as the evolution from a puppy to an adult coat is dependant on breed and a grooming regime will be suggested to suit your puppy.  During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.

Q. How long does it take to groom my pet?

A. Approximate times for each treatment can be requested once you make your booking enquiry.  The time taken will depend on the condition and length of your pooch’s hair.  

Q. How much does it cost for my pet to be groomed?

A. Pricing is based on breed, hair length and the condition of your dogs coat. We will give an exact cost at your pre-treatment consultation.  However please use the prices listed as guide pricing.

Q. Will my dog be in put in a crate?

A. No they won’t as we do not use crates in our shop. The groomers only deal with one client at a time so there should’t be any extra pups in at any one time unless there is a late pick up, in this case there is plenty of room and hooks around the shop so they are not in the kennels.

Q. Do you use drying cages?

A. All pooch’s are finished by hand by our experienced stylists.  We do have spacious drying kennels but they are primarily used for the safety of our staff and pups that are anxious.

Q. What if I cannot pick my dog up after its grooming treatment?

A. We have plenty of room at the shop however if you could try and respect the other customers and not be too late, that will make the grooms more enjoyable for the pups as they will get the full attention of the groomer.

Q. Can I stay and watch while you groom my pet?

A. As your pooch loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming.  It is best to drop off your pooch at their scheduled appointment time, and then come back when the treatment is finished. We are very happy to show our customers around the shop so they can see where their pooch will have their treatment.  Also please feel free to give us a call any time during the treatment to find out how your pooch is doing.

Q. Do I need to bring anything with my pooch for their treatment?

A. Before your pet comes to the shop we strongly recommend they have a chance to relieve themselves. They may want to have a meal beforehand, but keep in mind if your pet is nervous, they might do better with an empty stomach. Feel free to bring along any special blankets, toys, or treats that you know your pooch loves. Also, it you have a preference please feel free to bring a photo of the type of haircut you would like.

Q. How often should my pet be groomed?

A. The length and type of your pet’s coat will determine how often your pet needs to be groomed, it is recomended for most breeds that they are groomed between six to eight weeks.

Q. How often does my dog need a nail trimming and do I need an appointment?

A. Your pooch’s nails should be trimmed monthly. You do need a pre-booked appointment.

Q. My dog is old, can it be groomed?

A. All dogs regardless of age benefit from being groomed.  However aged, disabled, and ill pets required specialist treatment during the grooming process.  We have a special place in our hearts for our aged canine companions and our staff have been trained on the individual considerations for special handling of these pooch’s. If in any doubts please consult your vet who will help you to decide whether there would be any adverse risk in grooming your older dog.

Q. My dog can be aggressive when being groomed, can I bring it to the Spa?

A. Keeping a dog calm during the grooming process is just one of the requirements of a groomer.  We understand that some dogs may have had a bad experience of grooming and now do not want or enjoy being groomed.  This is one of the areas we specialise in, as through patience, petting techniques, the right equipment, and time we are confident we can make the grooming experience enjoyable for all dogs.  For those that are particularly traumatised we recommend a grooming program consisting of a series of shorter treatments where bath and drying is undertaken at one session, nail clipping and ear cleaning at another, hair clipping at another and so on.  These should be spaced a regular intervals of 1 week to aid the training process. For pooch’s who do not have to get over a previous bad experience but generally do not liked being groomed we will book these in under a standard treatment to determine their requirements. It is very rare to find an ungroomable dog but if we come across any serious problems during a treatment we will discuss them with you so we can agree on a solution together.

Q. What if I am not happy with the service my dog receives?

A. If for any reason you are not completely satisfied with the treatment received, please advise within 2 business days so we can do our best to rectify it.  Pet parents satisfaction is important to us. We take great pride in our service and want pooch’s parents to as well.